ISUN Kitchen & Homegoods Co., Ltd.
After-sale Service

After-sale Service

A sale is the first step to increasing your sales, not the last. Providing good after-sales service shows your customers you want to build a long-term relationship with them, earn their loyalty and keep their business. After-sales service includes what you do at the point of sale, including your customer service and selling techniques. It also includes how you follow up after the customer has left, such as providing follow-up contact and effectively dealing with complaints.

ISUN Kitchen & Homegoods had the experienced staffs to handle after-sales service. Follow up steps include:

  • informing your customers that the goods have finished and delivered
  • following up to ensure goods have been received
  • providing updates on delivery or service arrangements
  • checking up on a new repeat order or questions for products
  • referring customers to your online services.

We take the “ Build customer loyalty” as our after-sales beliefs.
Most consumers appreciate personalised care and attention. Remembering our customer's name, or a previous interaction with them, helps customer feel they 'belong' to your business.

Isun Kitchen always Use these loyalty strategies to strengthen customer's devotion to our business:

  • Offer 2-3pcs free shipment samples for new customer
  • Send birthday cards and seasonal/holiday greetings offering gift promotions (consider religious sensitivities).
  • Invite customer to open an online or in-store account with your business.
  • Invite customers to keep in touch through different SNS to know our products update in-time
  • Offer incentives for product recommendations or new customer if they are satisfied with your product.