ISUN Kitchen & Homegoods Co. Ltd has its own technical engineer team, that can provide any engineer or technical support to customer timely. Our engineer will participate in the whole product development process to offer technical help for all OEM project, and they will also take responsible for the product update and quality check.
The detailed requirements of technical support as below:
1, The technicians must have a solid understanding of the home products and professional experience on this area, as They may work for organizations, vendors, or companies that provide third-party contract technical support.
2, The Technicians who work solely in a technical support capacity manage customer questions directly via or e-mail but need to CC email to the merchandiser and project manager.
3, In-house technical support technicians have many other duties, they need to work closely with factory to monitor the product quality, and involve the improvements and update of each products
4, Regardless of what capacity technical support technicians work in, they must be willing and able to stay abreast of new technologies and skills, so they can have the ability to keep serve the customer for any technical support or help factory to solve the technical problems.
Whether these responsibilities of the technical support department, the technical engineer of ISUN Kitchen and homegoods will keep their passion and intension to support all customers.